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Privacy Information Notice

At ALDA Landscapes, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@aldalandscapes.co.uk, or via the other methods on our website contact page.

Date: 30/11/2020
Review Date: 30/11/2021
Author: Alison Tipping

1. Who are we?

We are ALDA Landscapes, a small but highly skilled garden design and construction company, with over 20 years’ experience of creating beautiful gardens.  With offices in Reading & Newbury, we serve clients throughout Berkshire and the wider area.

ALDA Landscapes Ltd. Registered In England. Company No.: 5835469   VAT Registration No.: 887 7031 83
Registered Office: ALDA Landscapes Ltd, 111 Newtown Road, Newbury, Berkshire, RG14 7EA.

Full contact details can be found on our website contact page.

2. How do we collect information from you?

We obtain information about you when you:

  • visit our website
  • contact us to enquire about our services
  • sign up for our email newsletter
  • leave a comment or review on our blog

3. What information do we collect & how is it used?

The table in section 3.3 below outlines exactly what information we collect, and for what purpose.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.2. Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

3.3. Details

The following table outlines the personal data we collect via this website and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

NameWhatLegal GroundPurpose3rd PartiesData Retention
EmailProspect, client & supplier contact informationContractTo allow initial and ongoing contact with prospects, clients, suppliers, etc.Office 365Until request for deletion.
Contact Form EntriesProspect, client & supplier contact informationContractTo allow initial and ongoing contact with prospects, clients, suppliers, etc.Held within WordPress database, hosted with WP EngineFor 1 day (also sent to email – see above)
Blog CommentsWebsite commenter name, email address and websiteLegitimate interestsTo allow website users to comment on and discuss blog posts, or ask questions.Held within WordPress database, hosted with WP EngineUntil request for deletion. To maintain flow of conversation comments may not be deleted on request, but all personally identifying information will be removed.
NewsletterEmail address and nameConsentTo allow subscribers to receive our bi-monthly email newsletterMailChimpUntil user unsubscribes
AnalyticsWebsite visitor behaviour (anonymised – full IP address is NOT stored)Legitimate interestsTo analyse popular content, website performance, etc – so we can further improve.Google Analytics
We have signed DPA & anonymise IP addresses		Indefinitely/for as long as Google Analytics retains. NB: not personal data
Server LogsIP addressLegal obligationTo help prevent DoS (Denial of Service) attacks; for website security and diagnosticsWP EngineServer logs are stored unencrypted for 7 days, and then moved to an encrypted backup which is stored indefinitely and only accessible by WP Engine.
DNS Log DataIP address, system configuration information, etcLegitimate interestsCloudflare provides DNS, web optimization and security services for our websiteCloudflareStored indefinitely

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

Users have the ability to leave comments on our blog. To maintain flow of conversation, blog comments will not normally be deleted (unless there is a compelling reason to do so), but all personally identifying information will be removed.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

5. Use of ‘cookies’

Like many other websites, our website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

The following list outlines what we use cookies for:

  • Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
  • Google reCAPTCHA: Our contact form is integrated with Google reCAPTCHA, to help prevent spam. Google sets an SSIDC cookie as part of this process.
  • Thrive Leads: We use Thrive Leads to display sign-up forms for our regular bi-monthly newsletter. Thrive Leads uses cookies to help us measure the effectiveness of these forms.
  • WordPress: This website is built using WordPress.  WordPress uses cookies when you leave a comment on our blog  – this is so that if you wish to leave another comment, you won’t have to re-type your name, email address and website.

By using and browsing our website, you consent to cookies being used in accordance with this Policy.

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

6. Security

ALDA Landscapes takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

  • Data minimisation
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
  • Staff training and accountability on data protection

A copy of our internal Data Security Policy is available on request.

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, ALDA Landscapes will promptly notify you of any unauthorized access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Like what you see?

From planning a new border to a complete garden remodel, we pride ourselves on transforming ideas into beautiful reality, with minimum disruption. If you’re based in or around the Reading and Newbury area, we’d love to meet and discuss your project in detail – book your free no-obligation garden consultation today. We do get pretty booked up, particularly during the Spring, so plan ahead if possible!

01635 552 288
info@aldalandscapes.co.uk

Newbury Office
ALDA Landscapes Ltd
111 Newtown Road
Newbury
Berkshire
RG14 7EA

ALDA Landscapes provided a friendly, helpful service throughout the consultation, design and construction process. Good communication, innovative design, highly skilled construction with meticulous attention to detail from start to finish. We are extremely pleased with the result.

Andy Stephenson via Google

Just wanted to send a quick note to say thank you all again for the incredible work…. We feel more lucky than ever to have such a beautiful space during this time. I was out watering yesterday and someone stopped to compliment the brick wall out front and ask who did it. It happens regularly and we are always excited to tell them who we worked with.

Aimee and Steve

Thank you so much for transforming our garden – it looks tremendous and now really enhances the house. Really pleased – thank all the team from us.

Tim

We have had excellent gardening services from ALDA since they helped us re-design and re-landscape our front and rear gardens. They provided designs, carried out the re-modelling of our garden… to a very high standard of work.

Helen Thorpe via Google

We have a transformed garden which is really an additional living space to our house.  The brief has been achieved brilliantly. We love it. Everyone in the ALDA team has been friendly, hard working and extremely professional.  We couldn’t have asked for more and would recommend ALDA to anyone looking to develop their garden and outdoor space.

I want to extend my thanks to John and his team… really nice guys who were great to have around. The guys have been fantastic whilst on site and I wouldn’t have any hesitation in recommending ALDA to others… The attention to detail and the quality of work has been absolutely stellar and I am delighted with the finished garden…

Many thanks for all your work on the plans and… in executing those plans for our garden. We are both very impressed and pleased with the way the garden has turned out and the constant surprises as plants bloom and become more established.

I would just like to take this opportunity to thank you for the wonderful design… we are absolutely thrilled with the result, I can’t believe it’s really our garden. The whole process has been enjoyable and remarkably stress free.

We are delighted with the work all the team put into our project. Thanks so much to ALL of you – you’ve been a great team and we would recommend your services.

I am delighted with Ofsted’s report. Jo felt the school garden was “outstanding with a seamless movement from the inside to outside environment”. She felt the garden was “truly imaginative – just what a nursery environment should be for children”!!!

Another great job, thank you to John and the team. We will be in touch with any future work required.

Lauren

Getting Alison and John in to sort out our garden was the best decision we’ve made. We are so excited to get them back in to tackle stage 2. Can’t recommend them highly enough!

Oliver Jones via Google

…thanks once again for creating such a lovely garden for our family to enjoy.

The garden is looking wonderful, everything has come out and a few things I didn’t expect!!

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